My machine isn’t shutting/turning off by itself, and not working. What do I do?

We've heard of this happening occasionally. It seems it only happens on the 2 hour cycle the first time you use the machine. The good news is, your infusion is fine! We recommend unplugging the machine from the outlet and straining your infusion like normal. The fix we recommend is running the machine with water, filling halfway between the Min & Max line. It should self correct and shut off at the 2 hours. If for some reason it doesn’t, give us a call and we’re happy to help.